RETURNS & EXCHANGES POLICY

We want you to be happy with your purchase and we apologize if it is not satisfactory. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :

  • All items must be in their original packaging with product tags intact
  • All items must be unworn, unused, unwashed and in its original condition
  • All items would need to be purchased originally from SmackPrint.com

If the above conditions are not met, we regret to inform you that we are unable to process any claims for exchanges or refund regardless whether the items have been mailed back to us.

1. VALIDITY FOR EXCHANGES & RETURNS

All exchanges and return queries would need to be raised within 7 days of the receipt of the product.

2. EXCHANGES & RETURNS

2.1 Mail us your parcel via a traceable mode of postage.

2.2 Wait for our email confirmation and you will be notified once your return parcel have been received. Generally, the processing period is 5 working days upon receipt of your parcel.

2.3 All requests for returns will be refunded via online Store Credit or reversed payments. Your online Store Credit Voucher is valid for 30 days and can be used for your next purchase online. It is strictly non refundable, non extendable, non exchangeable for cash.

2.3 If any of the products received is deemed defective or a wrong shipment, SmackPrint.com will bear the cost of shipping the item(s) back to you.

2.4 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.

2.5 All returns and exchanges would need to be shipped to :

SmackPrint Limited.

4/101 Gillies Avenue
Epsom
Auckland
New Zealand
1023